Reference

Legal Terms for Your Account

Live Football Odds, Aztec Gems, Dota 2 and Rocket Crash sit under one account contract, so our legal page explains the rules before you open your account.

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protogellogin Legal Terms for Your Account
CONTACT ROUTES

Where Legal Questions Reach Us

Legal questions need a clear path, not a guessing game. We keep contact choices inside your account area and in the site footer so you can ask about terms, data access, cookie…

Live chat inside your account Open the chat bubble after login for questions about terms, access, or account records. We answer daily from 09:00 to 23:00 WIB and may ask for your registered phone number before discussing private details.
Email for written legal requests Use the email link in the footer when you need a written trail for data correction, cookie questions, or payment-record checks. Include your account email and avoid sending full wallet screenshots unless we ask.
Account page message form The message form under Account Settings lets you request name checks, access changes, or record updates from the same device path you use for login. We respond in the ticket thread tied to your profile.
ACCOUNT CONTROLS

Data, Cookies and Account Security

Legal protection starts with how we handle your records. We collect only the account details needed to run login, wallet checks, support replies, and game-session records, including device signals that help us…

Data we collect

We collect your account name, phone number, email, login history, device type, and transaction references. Those details let us confirm access, process account requests, and connect DANA, OVO, GoPay, or QRIS receipts to the right profile.

Cookie choices

Cookies keep your session active and help the lobby remember language and device settings. You can clear them through Chrome, Safari, or your Android browser menu, but you may need to log in again afterward.

Account security checks

When a login looks different, such as a new device or sudden location change, we may ask for email or phone confirmation. This protects your wallet records before anyone can request changes or withdrawals.

Retention of records

We keep transaction, login, and support records only as long as needed for account operation, disputes, technical checks, and legal duties. Older records may be reduced or archived when they are no longer required.

Correction requests

If your email, phone number, or display name is wrong, contact us from the logged-in account area. We compare the request with existing records before making changes that affect wallet or access details.

Payment record handling

DANA, OVO, GoPay, and QRIS references are used to match deposits, withdrawals, and disputed payments. We do not ask for wallet passwords, and support will never request your full PIN in chat.

Common Legal Questions Answered

Before you open your account, check the points below if you want clear answers about access, data, cookies, payments, and support. These answers explain how our legal terms apply in day-to-day account use, not just in formal wording. If your case involves a payment dispute, profile change, or access issue, contact us through the account area so we can match the request to your records.

You accept the terms when you create an account and continue using the lobby, wallet, or support tools. If we update the wording, your continued access after the update means the new wording applies.

Access depends on local law and is available only where local law permits. If your location, device, or account record raises an access question, we may restrict features while support checks the issue.

You can ask us to correct your email, phone number, display name, or related account details. We verify the request through your logged-in account or registered contact before changing records linked to payments.

We use payment references to match deposits, withdrawals, refunds, and disputes to your account. These records help us answer wallet questions and may be retained when settlement or dispute duties require it.

Cookies do not remove your rights, but they support login, device recognition, and security checks. If you clear cookies, you may need to sign in again and repeat account confirmation steps.

Use live chat, the account message form, or the footer email link. Send your registered email and a short request so we can locate the account without asking for unnecessary private material.

We compare login records, device signals, game-session records, support tickets, and payment references. During the check, we may pause account changes to protect the record until the dispute is handled.

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