Reference

Privacy Policy for Your Indonesia Account

Live Football Odds, Aztec Gems, and QRIS wallet checks all create account records, and this Privacy Policy explains how we collect, use, protect, and correct them.

DANA data handlingOVO wallet recordsGoPay verificationQRIS payment logs
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protogellogin Privacy Policy for Your Indonesia Account
REQUEST CHANNELS

Contact Us About Privacy Requests

Fast privacy help starts with the channel that can confirm you are the account owner.

Live chat privacy queue Chat inside your account is open 09:00-23:00 WIB. Choose Account, then Help, then Privacy Request so we can link the request to your login and reply without exposing data in a public thread.
Email privacy desk Email [email protected] from the address on your account when you need access, correction, or deletion help. We may ask for a wallet reference from DANA, OVO, GoPay, or QRIS to verify ownership.
Mobile request form Use Account > Security > Privacy Request on mobile browser if chat is busy. The form records your device type and time stamp so we can trace the request without asking for extra documents first.
ACCOUNT SAFETY

How We Handle Account Privacy Data

A useful Privacy Policy should show what happens behind the account screen, not hide it in vague wording.

Account data we collect

We collect your name, phone number, email, login time, device type, IP region, and account actions. These details help us secure access, detect unusual sign-ins, and answer privacy requests tied to your account.

Payment record handling

DANA, OVO, GoPay, and QRIS actions create wallet references, amount records, time stamps, and status logs. We use those details for matching payments, handling withdrawal checks, and answering privacy questions about wallet activity.

Cookie and session use

Cookies remember your session, language choice, and security state while you move through the lobby. You can clear browser cookies, but the next login may need another verification step.

Login security checks

When your account signs in from a new phone or browser, we may compare device, IP region, and recent wallet activity. This helps us protect your data before changing email or payment details.

Retention period approach

We keep account and wallet records only as long as needed for service, dispute handling, security checks, and legal duties. When records are no longer needed, we delete or anonymise them where practical.

Correction and access requests

You can ask us to access, correct, or delete eligible account data through chat, email, or Account > Security > Privacy Request. We confirm ownership before sending records or changing stored details.

Privacy Questions Before You Open Account

These answers focus on privacy choices you may check before creating or using an account. They explain what data we collect, why wallet references matter, how cookies work, and how to contact us when something in your profile is wrong. If an answer touches access or eligibility, remember that it depends on local law and is available only where local law permits. For account-specific help, use the privacy contact paths above so we can verify ownership safely.

We collect the details needed to create and protect your account: name, phone number, email, login data, device type, IP region, and wallet references. We use them for access, security checks, support, and privacy replies.

Yes. Each wallet action can create a payment reference, amount, time stamp, and status log. We use those records to match deposits, verify withdrawals, solve disputes, and answer privacy requests about your account activity.

Yes. Contact live chat, email [email protected], or use Account > Security > Privacy Request. We may ask you to confirm your email, phone number, or wallet reference before changing stored details.

You can request deletion of eligible account data. Some records may need to stay for security checks, payment disputes, or legal duties. We will explain what can be deleted and what must be retained.

Cookies keep your login session, language choice, and security state active while you move between the lobby and wallet pages. If you clear cookies, your next login may need another verification step.

Only staff who need the request for account, wallet, security, or support work can access it. We connect the request to your account record and avoid sharing personal data in public chat threads.

Privacy support runs daily from 09:00 to 23:00 WIB through live chat, account inbox, and [email protected]. Send requests from your registered email or logged-in account so we can verify ownership faster.

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